On December 11, the top management team of the first national network of Fitness Clubs Fitnation began training under the John Tschohl program to improve the service strategy.
To date, John Tschohl is the only international specialist who deals exclusively with the service. Thanks to his rich experience and narrow specialization John deservedly earned the title of customer service guru, which was awarded to him by authoritative business magazines such as Time and Entrepreneur. John Tschohl is the founder and president of the Service Quality Institute, which today is the world leader in teaching the culture of service.
In Kazakhstan, the partner of the Service Quality Institute is the company Sphere of Knowledge, which organises training for managers and staff and integration of motivational campaigns. In 2018, it is scheduled to receive educational training in three stages of the plan for creating a service culture, designed for 12 months:
• Leading Empowered Team;
• Feelings. Retail /Relationships. Feelings .For professionals;
• Empowerment. A way of life;
This training will allow to conduct a full audit of the service system, compare existing experience with other successful companies and identify negatives, all to make Fitnation a truly service-oriented network of fitness clubs.
The purpose of Fitnation is to change the attitude of employees to work, to improve relations within the team, and, as a result, to offer their clients better service. For this reason, the training under the John Tschohl program has a special strategic importance for Fitnation, because first-class service is the most important competitive advantage and the basis of a strong brand!